This is a tricky one, but it does happen.  A client comes to you with a need or a problem to resolve or work that just needs to be done.  They may be a past client or they may be a completely new potential project customer.  At any rate, for the focus of this article let’s assume they are approaching you with work that you eventually decide isn’t the right work for your consulting business or project management expertise.  How do you do it?  How do you say, “It’s not you, it’s me.”  And mean it.  How do close this chapter of the relationship without ending the relationship?

via Turn Down Projects but Retain the Customers – Part 1 | Project Management Tips || Project Management, Collaboration and Knowledge Management Blog.