In Part 1 of this two-part series, we discussed the concept of turning down potential customers or past customers but trying to do so in a way that will keep them coming back to you.   Your experience may differ, but I have found that there are usually three things that you can do to keep them in the pipeline for future work.  I covered the first of those three…Give them something they can use now…and give it to them for free.

via Turn Down Projects but Retain the Customers – Part 2 | Project Management Tips || Project Management, Collaboration and Knowledge Management Blog.