7 steps to managing conflict — Ian’s Messy Desk

Several years ago, when I started my current job, I had a conflict with another employee. By strict interpretation of our policies, I was right in my actions, but I managed it very poorly. Shortly after that, the other employee resigned. It was a lack of experience on my part. I was more interested in being right than resolving conflict.

via 7 steps to managing conflict — Ian’s Messy Desk.

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