In the third part of this series I want to look at how the project manager might take necessary steps to resolve issues that arise with the project team.  The idea is to be aware, look for signs and be proactive about taking action to correct the situations before they become problematic for the project, for the rest of the team, and for your customer.  Once you’ve allowed it to cross that line to causing customer dissatisfaction or project issues, it’s hard to fix both that perception and the overall problem.

via Corrective PM Action Part 3 – the Project Team | Project Management Tips || Project Management, Collaboration and Knowledge Management Blog.