In today’s computer-orientated business world, the telephone is still an important tool for connecting with your customers. There are few things more annoying than being handed a half crumpled piece of paper with semi-legible scrawl on it and being told that it’s a message from someone. You should not have to spend precious time trying to dicipher a message, or trying to track down the writer to clarify something.

via 10 Tips for Taking Effective Phone Messages — Ian’s Messy Desk.

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