We all like to receive feedback. But what happens when that feedback is less than complimentary?All businesses (and certainly customer service departments) receive their fair share of negative feedback, but the worst thing to do is to ignore it. Whatever business you are in, given the customer-centric nature of business today, it’s worth embracing negative feedback. It can be a powerful tool for self-analysis, which will ultimately help optimise your day-to-day workflow and help towards improving the business as a whole.

Source: Turning a negative into a positive: How to respond to poor customer feedback | ITProPortal.com