Six steps to achieve really poor customer service | ITProPortal.com

Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing.Commonly associated with frustration, seemingly never-ending phone calls, sad and monotonous on-hold theme tunes and endless episodes of being passed from one advisor to another, at the end of which your problem is still unresolved.

Source: Six steps to achieve really poor customer service | ITProPortal.com

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